Stay in Touch with us
Frequently Asked Questions
We will respond to your enquiry mostly within 6 hours upon successful submission, 48 hours at most.
We are available 24/7 including public holidays via email and ready to assist you whenever you need us.
We provide multiple methods for all our clients and users to get in touch with us easily.
- Online submission / email address (24/7)
- Live Chat (Daily 09:00 - 21:00 GMT+8)
- Phone (Monday - Friday 09:00 - 18:00 GMT+8)
Yes, there will be charges if you call PremiumSide.
If you are one of our active clients or users, you can request and arrange a suitable time for us to call you instead to avoid any call charges.
We only use email addresses ending with @premiumside.com to contact you.
E.g. [email protected]
We will never utilise free email services such as Gmail, yahoo Mail and others. If you receive any emails ending with @gmail.com, @yahoo.com or other third party claiming to be us, please do not disclose any informations or make any payments to them. Report it directly to us.
24/7 Online Support
Address
Phone
Mon - Fri: 09:00 - 21:00
Sat - Sun: 11:00 - 18:00